Exceptional Service

Outsourcing Services (IT and Web Design/Development)

Whether you're a small, medium or large organisation, we can provide support when you are at capacity. We understand success is based on reputation. No firm wants to let their customers down by not meeting a deadline or going over budget. We can help! We can support your firm with economies of scale, allowing you to meet your obligations and still retain a profit margin.

Small and Medium Enterprise (SME)

Do you provide your customers with fantastic service and quality? As a consequence are you now inundated with work? Do you want the support of a large and local organisation behind you to allow you to say yes to everything your customers need? We can provide that support. With our stable of developers, we can provide you low cost solutions quickly so you can maintain customer satisfaction. We emphasise our quality workmanship, which ensures that your standards are maintained to your client seamlessly. Profit and cash flow are vital to an SME. Our solutions are affordable, this ensures the profit integrity of small to medium business is maintained. You retain all rights to intellectual property and we sign a non-disclosure agreement to protect your business.

Large Firms

Do you need to cut costs but still retain quality and professional delivery of services? Do you have an established reputation and want your quality standards maintained? Are your profit margins are getting squeezed from all angles? Outsource your web services to us for local and cost effective management. We have the capacity to meet your demand, we have high quality standards that match yours and we can deliver you a comprehensive and cost effective outsourced solution. You retain all rights to intellectual property and we sign a confidentiality agreement to protect your business. Depending on the scope of your requirement, we can provide on-site project management support where needed.

Whether it is local or global support, we have the established networks to effectively manage any requirement. You will always deal with local project managers, regardless of whether it is a local or global solution.

Communication Management

We want our Customer Experience to be rewarding so you will continue to partner with us and recommend us to your peers. no one can provide a service without 'Customer Service' regardless of how good the offering might be.

To that end we have created a number of tools to aide us in exceeding expectations.

• Help Desk
• Live Chat/Support
• 24/7 Phone Support
• Remote Networking

Our Help Desk allows customers to log onto our website at any stage and lodge a job, which is then automatically streamed to the responsible department. The job is then marked "received" and an estimated time of assistance is provided. Customers can also specify the urgency of the task to ensure high priority jobs are ordered accordingly. The Help Desk also has a knowledge base so that common issues have instant solutions available to the customer.

During business hours our team is available for Live Chat, directly accessed by the website. This ensures that customers have immediate access to a representative who can either assist or facilitate assistance.

You can call our 24 hour 7 day a week hot line to get support and our team can remotely access your network to provide urgent support where needed.